GTP Lux Cancellation Policy

At GTP Lux, we understand that unforeseen events may arise that affect your plans. Therefore, our Cancellation Policy is designed to be clear, fair and flexible, ensuring a satisfactory experience for all our customers.

Cancellation Conditions

Cancellation due to Bad Weather

The safety of our customers is our priority. If weather conditions are not safe to navigate on the booked day, we offer the following alternatives:

  • Date change: You will be able to reschedule your reservation for a future date, depending on availability.
  • Full refund: In case it is not possible to reschedule, you will receive the 100% of the amount paid.

It is necessary to notify the situation at least 24 hours before the start of the rental. The final decision on the feasibility of navigation will be made based on the official weather reports.

Cancellation by Customer's Decision

If you decide to cancel your reservation for personal reasons, the following conditions will apply:

  • Up to 7 days before the pick-up date: A refund of 80% of the amount paid.
  • Between 6 and 3 days before the pick-up date: A refund of 50% of the amount paid.
  • Less than 3 days before the pick-up date: No refund.

In case of not showing up at the agreed place and time without prior notice, the reservation will be considered cancelled without the right to a refund.

Cancellation by GTP Lux

In exceptional situations, such as technical, security problems or force majeure events, GTP Lux may be forced to cancel your reservation. In this case, we will offer you two options:

  • Reschedule the reservation: You can change the date of your rental at no additional cost.
  • Full refund: If it is not possible to reschedule, you will receive the 100% of the amount paid.

Modifications of the Reservation

If you need to make changes to your reservation, such as the date, time or type of boat, please contact us as far in advance as possible. Changes are subject to availability and may involve an additional charge.

How to Manage your Cancellation

To request a cancellation or modification of your reservation, send us an email to sales@gtplux.com or call us at +34 910 059 958 . Our team will be happy to assist you and process your request quickly and efficiently.